We started our social media series exploring ways a user can listen to what is happening on the Internet. In this post, we’ll move a bit farther down the listening road and apply a broader perspective to listening. Listening to your customers also means learning what they are searching for, where they are coming from (when viewing your website) and what sites and experts they might be learning from. The web is a mass of content that changes in real time, so keeping up with everything is impossible. However, you can use th